Half of Australians use AI, but many mistrust, even fear it

17 May 2025

The findings come as part of a global study into the use of, and attitudes to artificial intelligence (AI), carried out by multinational professional services network KPMG, in conjunction with Professor Nicole Gillespie and Dr Steve Lockey, of the University of Melbourne.

“The public’s trust of AI technologies and their safe and secure use is central to acceptance and adoption,” Professor Gillespie says. “Yet our research reveals that 78% of Australians are concerned about a range of negative outcomes from the use of AI systems, and 37% have personally experienced or observed negative outcomes ranging from inaccuracy, misinformation and manipulation, deskilling, and loss of privacy or IP.”

While the benefits of AI use in the workplace are understood, many Australians harbour concerns the technology may result in job losses. These fears are justified to an extent however, and not only in Australia, with some freelance IT and creative professionals reporting declines in work availability, something that they are attributing to the prevalence of AI technology.