Showing all posts tagged: artificial intelligence

Telstra redundancies, AI robots come in, the future is now

24 May 2024

Australia’s largest telecommunications company, Telstra, announced this week it was making about three thousand employees, or ten percent, of its workforce redundant. About three hundred people were sent home straightaway — hopefully with some sort of pay-out — while the remainder will depart between now and the end of the year.

This is terrible news for those who will now be looking for new work, at a time when the seasonally adjusted Australian unemployment rate has also been rising. Telstra cites the need to cut costs, and claims the mass layoffs will produce savings to them of three-hundred-and-fifty-million dollars.

The thing is, when cuts are made to the workforce — allegedly in the name of saving money — the work once carried out by the three-thousand people who have been let go, does not necessarily evaporate. Accordingly, in the past companies laying off large numbers of staff have out-sourced some of this work to lower-cost providers.

Or, have said advances in technology will make up for the shortfall in staff. In this instance however, advances in technology includes the deployment of Artificial Intelligence (AI) powered software:

“AI and cloud computing and robots, you know they can be far more efficient and effective in the network,” telecommunications consultant Paul Budde said. “So therefore, what you start seeing is absolutely replacing humans [with] this new technology … that is seriously happening.”

Telstra’s move has stoked fears of a wider adoption of AI “solutions”, for companies looking to reduce their headcount. It could be argued the Telstra situation is a one-off. The telco’s customer base has been declining for decades as people make use of internet based call services, and move away from landline phones. Other Australian companies, therefore, especially large enterprises, are likely not quite facing the same challenges as Telstra.

But does that mean they’re not looking at the cost-cutting potential of incorporating more AI technologies into their operations? That, unfortunately, remains to be seen.


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My 2001: A Space Odyssey remake joke post trained Google AI?

22 May 2024

Two and bit years ago, I spotted an entry on Fandom about a “remake” of the Stanley Kubrick sci-fi classic, 2001: A Space Odyssey. Being a 2001 fan, I naturally wrote about it. I’ve had a lot of fun with the post ever since. People stumble upon it every now and again, and link to it (and my warmest thanks to you all, by the way).

The thing is though, despite the Fandom suggestion a remake had already been completed, it never happened. NOR are there any plans whatsoever to do so. Who would dare? The original Fandom post was a joke. Some light hearted humour. I mean, a 2001 remake, featuring half the cast of the original Star Wars films? Come on: who are we kidding here?

Though I would pay money to see a 2001 remake with Harrison Ford voicing Hal. “Listen your worshipfulness, I’m not opening the pod-bay doors, coz I heard you bitching about me earlier.”

Anyway, the other day I noticed another little traffic flow into the post. I froze in trepidation however, when I saw the source this time was from Reddit. With some apprehension, I clicked through to Reddit, expecting to read a post hauling me over the coals for daring to suggest a 2001 remake was in the offing. Or worse.

Instead, I learned that some Redditors had discovered either my post — or, more likely — the Fandom entry, had been fed into the recently launched Generative AI version of Google’s search engine. Which was treating these satirical posts as fact. In other words, Generative AI search results were saying that 2001 was remade in 2022.

If ever there were a story about the dangers of runaway, rampant, artificial intelligence, could 2001 be anymore prescient? What more can I say, other than to quote half the cast of the Star Wars films: I have a bad feeling about this.


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Unwanted AI-generated content has a name: slop

14 May 2024

Seen at Simon Willison’s Weblog:

Not all promotional content is spam, and not all AI-generated content is slop. But if it’s mindlessly generated and thrust upon someone who didn’t ask for it, slop is the perfect term for it.

Spam and slop. Now there’s a diet guaranteed to be bad for your health and mental well-being.


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Meta AI, coming to your Instagram or Facebook page, like it or not

20 April 2024

Anyone checking into their Instagram or Facebook pages in the last few days, will have no doubt noticed the presence of Meta’s AI “assistant”, named, um, Meta AI.

Britney Nguyen, writing for Quartz:

The tech giant said on Thursday that it is bringing Meta AI to all of its platforms, including Facebook and Instagram, calling it “the most intelligent AI assistant you can use for free.” The AI assistant can be used in platform feeds, chats, and search. Meta also said the AI assistant is faster at generating high quality images, and can “change with every few letters typed,” so users can see it generating their image.


On the Instagram iPhone app (mine at least), the search bar-like assistant hovers at the top of the search page, partly blocking content it sits above. Annoying. No, hold that, not annoying. Since the “default” content displayed on the search page is Meta “suggested” (for want of a better word) content, based on what they think you want to see — which just about couldn’t be any further from the mark — the AI bar actually helps obscure some of this rubbish.

Accordingly, I’d be in favour of a full screen size AI assistant, blocking all the useless meme-like junk appearing there. That would be “the most intelligent AI assistant you can use for free.”


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The ghostwriters and AI filling the world with garbage ebooks

18 April 2024

An eye-opening article by Constance Grady, writing for Vox. AI and unscrupulous ghostwriters are combining to flood the world with poor quality ebooks, sometimes called garbage ebooks, and giant online booksellers seem to be doing little about it:

Here is almost certainly what was going on: “Kara Swisher book” started trending on the Kindle storefront as buzz built up for Swisher’s book. Keyword scrapers that exist for the sole purpose of finding such search terms delivered the phrase “Kara Swisher book” to the so-called biographer, who used a combination of AI and crimes-against-humanity-level cheap ghostwriters to generate a series of books they could plausibly title and sell using her name.


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AI Pin by Humane pricked by poor user reviews

15 April 2024

Fans of Star Trek series The Next Generation will be familiar with the communication devices crew members used. Or should I say: wore. The small, yet high powered, long range devices, were typically attached to the shirt of a crew person’s uniform.

With a mere tap, those on the surface of a planet could contact their vessel, which was usually somewhere in orbit, and speak to whomever they desired. Instantly, and with perfect clarity. What Star Trek fan didn’t want to own such a gizmo? A wearable that actually, really, worked?

For a time, it looked like Star Trek fans might see science fiction become fact. In March 2023 word seeped out that Imran Chaudhri and Bethany Bongiorno, both former Apple employees, were developing, through new venture, Humane, a device reminiscent of the venerable communicator.

Chaudhri and Bongiorno intended their device, powered by AI, and aptly named AI Pin, to be far more than a simple means of two-way communication though. In addition to making phone calls, the AI Pin can send messages, make appointments, take notes, answer questions, take photos, and record video, among other things. In fact, I’m surprised Star Trek creators never beefed up their wearable communicators, considering the devices would have had several hundred years of technological development behind them, by the time of the twenty-fourth century.

But weeks ago, after a year of hype and anticipation, tech journalists were given AI Pins test units to try out. Their experiences, however, have not been much to write home about. Humane claimed the AI Pin will replace the smartphone, but as David Pierce, consumer tech writer for The Verge found, the device is presently in no danger of replacing any phone, let alone a smartphone:

I’d estimate that half the time I tried to call someone, it simply didn’t call. Half the time someone called me, the AI Pin would kick it straight to voicemail without even ringing. After many days of testing, the one and only thing I can truly rely on the AI Pin to do is tell me the time.

Making phone calls (perhaps) isn’t the AI Pin’s only capability. It is, as noted above, meant to do all sorts of other things. Answering questions, that might otherwise be asked of a search engine, is one of them. But Cherlynn Low, writing for Engadget, struggled even with this:

When the AI Pin did understand me and answer correctly, it usually took a few seconds to reply, in which time I could have already gotten the same results on my phone. For a few things, like adding items to my shopping list or converting Canadian dollars to USD, it performed adequately. But “adequate” seems to be the best case scenario.

The AI Pin does not have a screen. Instead it projects information onto your hand. Your hand also doubles as a keyboard, which is needed to enter a passcode to unlock the device. This sounds well and good in theory, but practice is another matter, as Julian Chokkattu, Wired’s review editor, notes:

I’m going to say it now: Humane’s laser projector display is never going to take off as a viable method of interacting with a gadget. It’s overly sensitive and slow to navigate. When the projection lands on your palm, you have to tilt your hand around in a circular motion to scroll through the icons until you land on the one you want to select. But tilt too much, and it moves past the icon you want, landing on the thing next to it. It’s just plain annoying. Using the projected interface to run through old text messages is also a chore — and yes, you can ask the Ai Pin to read your messages, but that’s just not going to work all the time.

It’s fair to say early reviews are not encouraging. Which is disappointing, as I had high hopes for the concept. I’d watched Chaudhri and Bongiorno’s various presentations, and was impressed by the potential of the device. But I noted many of the trials we saw were conducted indoors, in relatively quiet environments. Which made me wonder; how might the device perform outside, in stormy conditions? Could you hear what a caller was saying? Could they hear you? Of this I am not sure.

It seems to me AI Pin shipped too soon. The device just seems to have too many problems for one deemed market ready. But these are early days, for both AI Pin, and the AI technologies that underpin it, so perhaps a device that performs to expectations, will eventually come forth.


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Independent publishers jeopardised by Google search changes

8 April 2024

Google seems to have it in for small, and or independent publications and blogs… Google: whatever did we do to you?

Changes last month — known as core updates, which occur regularly — to the way the search giant indexes and ranks websites on search results, have seen scads of sites excluded from the listings. Google claimed one goal of recent core updates was to remove “low quality websites” from the rankings. This may have happened, but they’ve also taken out numerous sites publishing high quality content, in the process.

But some publishers found themselves out in the cold about six months ago, following the September 2023 core update. Retro Dodo, a UK based website that tests and reviews retro gaming products, has seen a sharp decline in traffic since then, something that threatens to wipe out the publication, according to Retro Dodo founder, Brandon Saltalamacchia:

Since September 2023, Google has hidden our site from millions of retro gamers, reducing our organic traffic and revenue by 85% and causing our business to be on the edge of going under.

Retro Dodo is not alone. HouseFresh, also based in Britain, is a publication assessing and writing about in-home air purifying products, has had the same experience. But that’s not all. HouseFresh has discovered that search results for the products they write about have been supplanted by lists compiled by other publishers, apparently based on recommendations supplied by people who have purchased the products in question.

There’s nothing wrong with user recommendations — many of us rely on them when considering a purchase — but the recommendations appearing in the search results suggest these products have been individually tested and reviewed by the publisher, when in fact they have not:

Savvy SEOs at big media publishers (or third-party vendors hired by them) realized that they could create pages for ‘best of’ product recommendations without the need to invest any time or effort in actually testing and reviewing the products first. So, they peppered their pages with references to a ‘rigorous testing process,’ their ‘lab team,’ subject matter experts ‘they collaborated with,’ and complicated methodologies that seem impressive at a cursory look.

This doesn’t look to me like low quality content has been removed from search results. And it’s only going to get worse. News broke recently of a deal between Google and news aggregation social network, Reddit, which will see Google granted access to Reddit’s content. This, we are told, will assist the search engine in the “training” of its AI models.

As if there’s not enough fluff in search results, it’s now going to be polluted with AI produced copy. Reddit is great when it comes to seeking out anecdotal information, or the opinions of others in regards to particular goods or services. Or to find out why the sirens of emergency service vehicles might be blaring in the neighbourhood. But as the basis of solid information for potential search query results? I’m not so sure.

There’s also the point that the Reddit members who wrote much of the content that’s being handed over to Google, will not see any recompense for their efforts. Unless perhaps they are, or will soon be, Reddit shareholders.

So what’s the way forward then for people simply seeking accurate information in response to a search engine query? There are of course alternatives, subscription search service Kagi being among them, but it seems to me many will stay with what they know.

And what’s the way forward for the small independent publishers, whose livelihoods have been impacted, by these recent changes? That’s not so clear at the moment. They might see some traffic from other search engines, and other channels, but hardly enough to keep their operations viable. One can only hope the big search players come to their senses, but that sadly seems like a big ask.


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An app that points to centre of the Milky Way galaxy

26 March 2024

Night sky and stars seen through gap in a rock canyon, photo by Pexels.

Image courtesy of Pexels.

Tangentially related to my previous post… product designer and technologist Matt Webb has created an app, named Galactic Compass (link to Apple app store), that points to the centre of the galaxy.

When on the (far less light polluted) NSW Central Coast, I can kind of look down from the tail of the constellation Scorpius (the scorpion), and be observing the right patch of the night sky.

When back amongst the super bright lights of Sydney though, that can be a little trickier. Like, find a star, any star, let alone the Scorpius constellation.

Read also Galactic Compass’ origin/development story, the app was built with help from ChatGPT.


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Screenwriters strike win seen as victory over generative AI

28 September 2023

The recent long running strike by members of the Writers Guild of America (WGA) in the United States, has ended. But the settlement secured by the WGA not only means fairer pay and conditions for screenwriters, it is also seen as a victory over Generative AI technologies, which were being used as a form of leverage against the striking writers.

At a moment when the prospect of executives and managers using software automation to undermine work in professions everywhere loomed large, the strike became something of a proxy battle of humans vs. AI. It was a battle that most of the public was eager to see the writers win.


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Publishing contracts that allow AI chatbots to learn from books

29 July 2023

A few weeks ago, I wrote about two authors, Mona Awad and Paul Tremblay, who had filed a law suit against OpenAI, the developer of ChatGPT. Awad and Tremblay were claiming books they had written were being used to help “train” the AI powered chatbot. They say this had happened without their prior knowledge or permission.

It now looks like there may be a solution to this problem, but not perhaps the one writers have been seeking. According to a tweet by the Australian Society of Authors (ASA), some book publishers in the United States are adding clauses to their publishing contracts, allowing the works of authors to be used to train generative chatbots:

We know that some terms of service in publishing have already included clauses allowing the use of authors’ work to train AI and we are now hearing that authors in the US are being asked by publishers to agree to clauses which allow their work to be used to train generative AI.

That’s sure as hell one way to “solve” the problem. But I wonder if authors agreeing to their works being used in this fashion are being offered additional remuneration? And what of writers who disagree with such a proviso? Do their works go unpublished?


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