AI to micromanage fast food restaurant workers

1 March 2026

Emma Roth, writing for The Verge:

Burger King is launching an AI chatbot that will live in the headsets used by employees. The voice-enabled chatbot, called “Patty,” is part of an overarching BK Assistant platform that will not only assist employees with meal preparation but also evaluate their interactions with customers for “friendliness.”

Before the AI powered robots are able to take the place of people working in front line roles in restaurants — the day cannot be too far off — they are going to tell workers how to do their job.

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